Refund policy

REFUND & RETURNS POLICY

Last updated: 8 September 2026

At Bikers Garage Co, we want customers to order with confidence. We offer a 30-day return period for eligible products, subject to the conditions below and any rights available to consumers under applicable South African law.

Nothing in this policy is intended to limit or exclude rights available under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or other applicable South African legislation.

1. 30-DAY RETURNS

You may request a return of an eligible product within 30 days after receiving it.

For a standard return where the product is not defective and Bikers Garage Co supplied the product correctly, the item should be:

unused and uninstalled;
in the same condition in which it was received;
complete with all components, accessories and instructions supplied;
in its original packaging where reasonably applicable; and
accompanied by your order number or proof of purchase.

Please contact us before sending a product back so that we can provide return instructions.

Email: info@bikersgarageco.co.za
Telephone/WhatsApp: +27 71 528 0310

Approved returns must be sent or delivered to:

Bikers Garage Co
3 Rabie Street
Johannesburg, Gauteng, 2194
South Africa

Products returned without prior communication may take longer to identify and process.

2. MOTORCYCLE PARTS & FITMENT

Motorcycle parts can differ according to model, year, VIN/chassis number, engine number, market specification and modifications made to the motorcycle.

Please carefully check the listed fitment, dimensions, specifications and part numbers before ordering.

If you are unsure whether a part will fit your motorcycle, please contact us before ordering and we will assist where reasonably possible.

If an incorrect part is ordered because incorrect or incomplete motorcycle information was supplied by the customer, or despite accurate fitment information being provided on the product listing, the return will generally be treated as an incorrectly ordered/change-of-mind return rather than a defective product.

This does not affect your rights where Bikers Garage Co supplied an incorrect product or where a product is defective or otherwise does not comply with applicable law.

3. INCORRECTLY ORDERED OR CHANGE-OF-MIND ITEMS

Eligible standard-stock items incorrectly ordered or no longer wanted may be returned within the applicable return period, provided they meet the return conditions above.

Where the return is not caused by an error by Bikers Garage Co or a defective product, the customer may be responsible for the reasonable cost of returning the product, subject to applicable law.

Original delivery charges may not necessarily be refundable on a voluntary/change-of-mind return, except where required by law.

4. INSTALLED, USED OR OPENED PARTS

Please confirm fitment before installing a motorcycle part.

A standard change-of-mind return may be declined where a product has been installed, used, modified or damaged after delivery and can no longer reasonably be resold as new.

Opening packaging does not automatically remove your rights where opening or reasonable installation was necessary to inspect the product or discover a defect.

Defective products will be handled separately in accordance with applicable consumer law.

5. ELECTRICAL & ELECTRONIC PARTS

Please confirm compatibility before installing electrical or electronic components.

Electrical/electronic parts that have been installed, connected, modified, damaged by incorrect wiring or otherwise used may not qualify for a standard change-of-mind return.

However, this does not exclude rights relating to a product that is genuinely defective, unsafe, incorrectly supplied or otherwise protected under applicable South African law.

We may reasonably inspect or test an electrical/electronic product where a defect is reported.

6. SPECIAL-ORDER PRODUCTS

A Special Order is a product sourced or ordered specifically for a customer and which we do not ordinarily hold as standard stock.

Special-order items may require a deposit or full payment before we place the order with our supplier.

Once a special order has been placed with the supplier, it may not qualify for an ordinary change-of-mind cancellation or return where the item was procured specifically according to the customer's request, subject to applicable law.

Special-order lead times are estimates. International orders may commonly take approximately 2–3 weeks or longer.

Nothing in this section removes any statutory rights relating to defective, incorrectly supplied or otherwise non-compliant goods.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

the incorrect product was supplied;
an item arrived damaged;
components are missing; or
you believe the product is defective.

Please provide your order number, a description of the problem and photographs where reasonably possible. Keep the product and its packaging while we investigate a courier damage claim.

Where appropriate, we may arrange inspection or testing to establish the nature and cause of a reported fault.

If a product is confirmed to qualify for a remedy under applicable law, it will be dealt with in accordance with the customer's statutory rights.

8. WARRANTIES

Certain products may also carry a manufacturer's or supplier's warranty.

Manufacturer or supplier warranties are additional to and do not replace any statutory rights that apply under South African law.

Damage resulting from incorrect installation, misuse, accident, modification, neglect or normal wear and tear will not necessarily constitute a product defect.

9. SALE & CLEARANCE ITEMS

Sale or clearance products are not automatically excluded from statutory consumer protections merely because they were discounted.

Where a product was specifically sold at a reduced price because of a disclosed defect, imperfection or condition, that disclosed condition will be taken into account when assessing a later return or complaint.

Standard change-of-mind returns on clearance or specially discounted products may be restricted where permitted by applicable law and where this was clearly communicated before purchase.

10. EXCHANGES

Please contact us if you need to exchange an eligible product.

Where practical and stock is available, we may arrange an exchange. In other circumstances, the original product may be returned and a new order placed for the replacement product.

Any price difference or applicable delivery cost will be communicated before the exchange is completed.

11. RETURN SHIPPING COSTS

Where a return results from an error by Bikers Garage Co, an incorrect product supplied by us, or a qualifying defective product, return transport will be handled in accordance with applicable law.

Where the customer has changed their mind or ordered the incorrect product despite the correct product/fitment information being supplied, the customer may be responsible for reasonable return-delivery costs.

Please do not send a parcel COD or arrange an unauthorised courier collection without first contacting us.

12. REFUNDS

Once we receive and assess an approved return, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where reasonably possible, or another agreed method where necessary.

Please allow reasonable processing time after approval. Banks, card providers and payment gateways may require additional time before the refund appears in your account.

Any deductions or costs associated with a return will only be applied where permitted by applicable law.