Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 8 September 2026

Bikers Garage Co delivers motorcycle parts, accessories and related products throughout South Africa. We use reputable third-party courier services and select shipping options according to the size, weight, destination and nature of the order.

1. STANDARD SHIPPING

Our standard shipping charge for eligible orders is currently R100 within South Africa.

Standard shipping applies only to products and destinations that qualify for this rate. Certain heavy, oversized, unusually shaped or remote-area deliveries may require an additional or separately quoted delivery charge.

Where a different shipping charge applies, this will either be displayed at checkout or communicated to the customer before the relevant shipment is arranged.

2. BULKY OR OVERSIZED PRODUCTS

Certain motorcycle products cannot reasonably be shipped using our standard R100 shipping rate due to their size, weight or packaging requirements.

Products identified as Bulky / Quote Required may require an individual courier quotation.

Where checkout indicates that a shipping quotation is required, the shipping amount displayed at checkout may not represent the final courier charge. Bikers Garage Co will contact the customer with the applicable delivery quotation before dispatch.

Where an additional delivery payment is required, the order will not be dispatched until the delivery charge has been accepted and paid.

If the customer does not wish to proceed after receiving the shipping quotation, we will discuss cancellation and any applicable refund in accordance with our Refund Policy and applicable law.

3. COURIER SERVICES

Bikers Garage Co uses third-party courier services to deliver orders.

We may use Bob Go or other available courier services and may select the courier based on price, destination, parcel dimensions, service availability and expected delivery performance.

A specific courier is therefore not guaranteed unless this has been agreed with Bikers Garage Co beforehand.

4. ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

EFT/bank-transfer orders may take longer to process while payment is being verified.

Orders placed over weekends, public holidays or outside normal business hours will generally be processed on the next applicable business day.

Products marked as special order, backorder or supplier order are subject to their stated or communicated lead times.

5. ESTIMATED DELIVERY TIMES

Our standard shipping option is generally estimated at approximately 3–5 business days after dispatch, depending on the destination and courier service.

Delivery times are estimates rather than guaranteed delivery dates unless expressly agreed otherwise.

Delivery may take longer for remote or outlying areas, unusually large parcels, peak periods or circumstances outside our reasonable control.

We will make reasonable efforts to assist if a shipment is materially delayed.

6. SPECIAL ORDERS

Special-order products are sourced specifically for the customer and may have longer lead times.

International special orders may commonly take approximately 2–3 weeks or longer, depending on supplier availability, international transport, customs processing and other factors outside our reasonable control.

The estimated special-order period refers to sourcing the product and does not necessarily include final domestic courier delivery to the customer.

Where possible, we will communicate significant delays that become known to us.

7. DELIVERY ADDRESS & CONTACT DETAILS

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please check these details carefully before completing checkout.

If an incorrect or incomplete address supplied by the customer results in a failed delivery, redirection or additional courier charge, the customer may be responsible for reasonable additional delivery costs where permitted by law.

Please contact us as soon as possible if you notice an error in your delivery information.

8. TRACKING

Where tracking is available, tracking information may be provided after the shipment has been booked or collected by the courier.

Tracking information may take some time to update after collection.

9. RECEIVING YOUR ORDER

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel appears visibly damaged, please photograph the packaging and the product and contact Bikers Garage Co promptly.

Please retain all packaging while we investigate any courier-related damage claim.

If you receive an incorrect product or items are missing from your order, please contact us as soon as reasonably possible with your order number and details of the issue.

10. LOST OR DELAYED PARCELS

If tracking indicates an unusual delay or you believe your parcel may have been lost, please contact us so that we can investigate the shipment with the courier.

Bikers Garage Co will make reasonable efforts to assist with delayed, lost or misdirected shipments and will deal with any applicable customer remedy in accordance with South African law.

11. RISK DURING DELIVERY

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than permitted by applicable South African law.

We do not rely on a term stating that all risk automatically passes to the customer merely when we hand the parcel to our courier.

12. COLLECTION

Where collection is offered as an option, customers may collect eligible orders from:

Bikers Garage Co / Randburg Motorcycles
3 Rabie Street
Johannesburg, Gauteng, 2194
South Africa

Please wait until you have received confirmation that your order is ready for collection before travelling to collect it.

Customers may be asked to provide their order number or other reasonable proof of purchase when collecting an order.

13. SHIPPING RESTRICTIONS

Certain products may be subject to courier restrictions because of their size, weight, contents or destination.

If we cannot ship an ordered product using the selected delivery method, we will contact the customer to discuss available alternatives.

14. RETURNS

Shipping costs and procedures relating to returned products are dealt with under our Refund & Returns Policy.

Please contact Bikers Garage Co before sending a return so that we can provide the appropriate return instructions.

15. SOUTH AFRICAN CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or waive rights or remedies available to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.